Privacy Policy

Effective Date: 17th March 2025

1. Introduction

Welcome to XPlus AI Sdn. Bhd. (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines the nature of the information we collect, the manner in which we use it, and the safeguards we have in place to protect it. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

In the course of providing our services, we may collect and process the following categories of personal data, including but not limited to:

  • Full name
  • Email address
  • Telegram username
  • Residential or business address
  • Payment details and transaction history

Such information may be provided directly by you during the registration process, subscription to our services, or engagement with our support channels.

3. How We Use Your Information

The personal data we collect is used strictly for the following purposes:

  • To facilitate order fulfilment and service provisioning
  • To provide customer support and address inquiries
  • To inform users of updates, marketing promotions, and relevant offerings
  • To conduct internal analytics and performance tracking for service improvement

We do not process personal data for purposes that are unrelated to our core business activities, and we take measures to ensure that data collection is minimized to what is necessary for legitimate business functions.

4. Data Sharing

At present, we do not engage in the sale, lease, or disclosure of personal data to third parties. However, we reserve the right to share user data under specific and necessary circumstances, such as:

  • Compliance with legal and regulatory obligations
  • Protection of our rights, property, and business interests
  • Prevention of fraudulent activities or security threats
  • Business transactions such as mergers, acquisitions, or asset transfers

Should our data-sharing practices change, we will provide prior notification and obtain necessary consents where applicable.

5. Data Storage & Security

We utilize third-party cloud service providers to store and manage collected data. These providers implement industry-standard security protocols to safeguard your information against unauthorized access, alteration, loss, or disclosure. Despite these measures, no system is entirely infallible, and we cannot guarantee absolute security. Users are encouraged to take necessary precautions when sharing personal data online.

6. User Rights & Compliance with Global Privacy Laws

Subject to applicable laws and regulations, users have the following rights concerning their personal data:

  • The right to access, update, or modify their personal information upon request
  • The right to request the deletion of personal data, where applicable
  • The right to object to certain data processing activities
  • The right to request the transfer of personal data to another service provider

We recognize and comply with global data protection regulations, including but not limited to:

  • Malaysia’s Personal Data Protection Act 2010 (PDPA)
  • European Union’s General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA) (where applicable)

As our services are available worldwide, we strive to adhere to the highest standards of data protection. Users may exercise their rights by submitting a formal request to our support team at [email protected]. Requests for modification or deletion may be subject to identity verification and certain legal or contractual limitations.

7. Cookies & Tracking

At this time, we do not employ cookies, tracking pixels, or automated data collection tools. However, should we implement such technologies in the future, we will provide appropriate disclosures, obtain necessary consents where required by law, and allow users to manage their preferences accordingly.

Users should be aware that third-party services linked to our platform may independently use cookies or tracking mechanisms, and we hold no responsibility for their data practices. We encourage users to review the privacy policies of any external services they engage with. If and when tracking technologies are introduced, users will have the option to manage or disable cookies through their browser settings.

8. Minors’ Privacy

Our services are strictly intended for individuals who have reached the legal age for trading and financial activities. We do not knowingly collect, process, or retain data from minors. If we become aware that personal data belonging to a minor has been inadvertently collected, we will take immediate steps to delete such data. Parents or legal guardians who suspect that their child’s data may have been collected should contact us promptly.

9. Policy Updates

This Privacy Policy is subject to periodic updates. We reserve the right to amend, modify, or revise its terms as necessary to reflect changes in our business practices, legal requirements, or technological advancements. Users will be notified of any material changes via announcements on our digital platforms, software notifications, or direct communications. Continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

For any inquiries, requests, or concerns regarding this Privacy Policy or the handling of your personal data, you may contact us at our customer support email: [email protected]

By engaging with our services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree to any provisions herein, you should discontinue the use of our services immediately.

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